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Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you contact us, make an inquiry, register for an event, or otherwise interact with the Site, we may collect:

  • Your name
  • Email address
  • Phone number
  • Postal address or venue details (if relevant)

  • Details of your enquiry or event booking

     

1.2 Automatically Collected Information

When you use the Site, we may automatically collect certain information:

  • Your IP address and device identifiers
  • Browser type and version, operating system
  • Pages visited, time spent, referral/exit pages

  • Cookies and similar technologies

     

1.3 Information from Third Parties

We may receive information about you from third-party services such as analytics providers or social media platforms, if you interact with or log in via those services.

 

2. How We Use Your Information

We may use your personal information for various purposes, including to:

  • Provide you information about our venue, services, event space rental, prop shop, vendor services etc.
  • Respond to your enquiries and manage bookings or rental contracts
  • Improve and optimise our Site, Services and user experience
  • Send you marketing materials, newsletters or event promotions (where you have consented)
  • Ensure security, prevent fraud, and enforce our terms
  • Comply with legal obligations

 

3. Legal Basis for Processing (where applicable)

If you are in a jurisdiction that requires it (e.g., UK/EU):

  • We may rely on your consent (e.g., for marketing emails)
  • Performance of a contract (e.g., event rental services)
  • Legitimate interests (e.g., improving our venue offering, fraud prevention)
  • Compliance with legal obligations

 

4. Sharing Your Information

We do not sell your personal information. However we may share your information with:

  • Service providers (for example, payment processors, analytics providers, email systems)
  • Vendors associated with events or rentals (where you have booked services)
  • Legal or regulatory authorities if required by law or to protect rights
  • Successors or transferees if our business is sold or merged

 

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Recognise your device on visits
  • Analyse usage of the Site
  • Personalise content and remember your preferences

You can configure your browser to reject cookies or alert you when cookies are being used.

 

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of online transmission or storage can be 100% secure.

 

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes set out in this policy, or to comply with legal obligations (e.g., tax or contract records).

 

8. Your Rights

Depending on your location, you may have certain rights in relation to your personal data, including:

  • The right to access your personal data
  • The right to correct inaccurate or incomplete data
  • The right to request deletion of your personal data
  • The right to restrict processing
  • The right to data portability
  • The right to withdraw consent (where processing is based on consent)

If you would like to exercise any of these rights, please contact us at the address below.

 

9. International Transfers

Your personal information may be transferred to, stored, or processed in countries other than your own. In such cases we will ensure appropriate safeguards are in place to protect your data.

 

10. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices; you should review their policies before providing them with your information.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. We encourage you to review the policy occasionally.

 

12. Contact Us

If you have any questions or wish to make a request regarding your personal data, please contact us:

Email: info@warehouse109.com

Address: 14903 South Centre Street, Plainfield, IL 60544, United States

Phone: +1 815-556-9553